Only 10% of new patients were able to see a doctor on the same day as they called to make an appointment, according to a study by Athena Health. Another 20% of patients waited more than four weeks to see a primary care physician for a first appointment. Wait time becomes even longer if a patient is trying to get in to see a specialist. 

Telemedicine was already on the rise before March 2020, when the American healthcare system technologically expanded at exponential rates in order to serve patients during the COVID-19 pandemic. 

According to the National Business Group on Health, “Large companies say their total cost of healthcare, including premiums and out-of-pocket costs for employees and dependents, will increase to $15,500 per employee in 2021, up from $14,642 per employee in 2019.” CMS predicts that national health spending will grow at an average of 5.5% per year through the year 2027.

It was already the trend before 2020, but with COVID-19 came a whole new level of consumers using the convenience of technology to bring their lifestyle to them. Instead of traveling out,  groceries are delivered to your front door, movies can be streamed through your phone, you can attend team meetings from the comfort of your kitchen table, and now you can also experience doctor’s visits through the more than 80 new telemedicine services approved by the federal government.

With the onset of COVID-19, most healthcare providers scrambled to figure out how to keep seeing patients while still offering quality care. Many turned to a lesser-known platform for their health care needs — telemedicine. The American Academy of Family Physicians defines telemedicine as “the practice of medicine using technology to deliver care at a distance.”  

A national survey conducted by Mercer validates everything our customers have been experiencing: telemedicine saves employers and employees money, and the key to this is high utilization rates. Even more so, a low or waived copay is the key to getting employees to use the benefit.

Return on investment (ROI) is arguably one of the most important KPIs to companies, especially small businesses. More often than not, providing an extensive benefits package is seen as a waste of money without the possibility of seeing a tangible ROI. It's time to change that thinking.